Shipper/Receiver (Updated)

Duties:

• Receives and ships all books, merchandise and other products for the Campus Store using computerized and manual systems in order to meet strict deadlines.
• Receives and signs documents for all incoming shipments from freight and courier companies by checking for damage and verifying quantity.
• Initiates damage or short shipment reports as necessary.
• Faxes and/or phones publishers, shipping carriers, customs brokers or suppliers in order to resolve shipping and receiving discrepancies and authorizes customs clearances.
• Organizes incoming and outgoing freight to provide easy access and facilitates quick movement to selling floor or reshipment to satellite campuses.
• Maintains receiving records in a computerized inventory system in order to provide timely information to coworkers, instructors, publishers and customers.
• Ships all outgoing shipments of books and products for web order customers and vendors.
• Prepares customs documentations for foreign shipments as required.
• Codes invoices or packing slips ensuring accuracy prior to forwarding documentation to accounting for processing and payment.
• Maintains filing system and procedure manual.
• Determines price of books by applying foreign exchange rate, Campus Store pricing policy and monitoring incoming and outgoing shipping charges.
• Produces price labels using the computer and barcode printer.
• Troubleshooting barcode/scanning issues as reported by staff and corrects in the inventory system and on merchandise.
• Shelves books in designated areas of the selling floor.
• Organizes shipping, receiving, storage and distribution of course materials and general merchandise products for all Campus Stores.
• Moves boxes and products to other Campus Store departments for receiving.
• Directs casual/temporary staff assigned to the receiving area during peak periods.
• Maintains receiving area and receiving supplies.
• Assists Textbook area in various duties in the textbook area when required.
• Provides customer service by answering phones, responding to Campus Store staff queries from all stores and assisting customers to locate books or products.
• Inventory counting at year end.

Required Qualifications:

Grade 12 diploma plus additional coursework equivalent to 6-30 college credits in intermediate computer operation. One to three years recent relevant experience in computerized shipping and receiving in a retail or wholesale environment. A combination of education and experience may be considered.

• Intermediate level computer skills including: Word processing, spreadsheet applications, database applications, data entry and desktop publishing; proficiency with MS Office; Word, Excel and Outlook; ability to work with a computerized inventory system in addition to recent experience in shipping/receiving procedures.
• Knowledge of customs procedures.
• Must be able to complete tasks quickly and efficiently in situations with urgent deadlines and time constraints.
• Demonstrated ability to prioritize workload and communicate priorities to casual and temporary staff accordingly. Excellent interpersonal and communications skills.
• Proven ability to organize the workplace, work independently within a collaborative team environment.
• Proven effective customer service skills. Demonstrated ability to maintain an efficient filing system.
• This position requires extensive physical labour including lifting and moving heavy boxes and pallets on a daily basis.

Preferred Qualifications:

• Knowledge of the Book Industry.
• Bookstore experience.
• The ability to switch quickly between tasks and prioritize.

VIU is pleased to offer eligible employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan. As part of the VIU campus community, our employees work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities.

Note: 

• Short-listed candidates must provide original transcripts, or applicable original certifications at time of interview.
• All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
• Vancouver Island University (VIU) is collectively committed to building and sustaining a diverse and inclusive working and learning environment for faculty, staff, and students.  In our journey towards greater diversity, we invite applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, persons of all gender identities and sexual orientations who bring value to the VIU community through their lived experiences.  We encourage members of all equity-seeking groups to self-identify within their application cover letter.  When a candidate voluntarily discloses this information in their cover letter, the information will be used only for the fulfillment of the career opportunity.  Disclosure and/or self-identification with an equity-seeking group will not lead to advantageous treatment of a candidate who is not qualified.